Perfect Nails

Wednesday 26th April 2023 2nd Time's a Charm I made an appointment today and Denise recommended Keem. Keem was very professional, gentle, polite and listened to each and every question and discomfort I had. He was exceptionally patient, accommodating and did his best to achieve the design I asked for. I left the salon quite happy today. Perfect Nails, you have won me over. Tuesday 7th March 2023 After a long conversation with the manager who called me today to find out more and also apologize, I have decided to give Perfect Nails a second try. Denise listened to what I had to say and made changes where necessary. Now this is customer service I can get behind! I cannot write another review till I visit next but I will be going back when my nails need to be done again. Thank you Denise! Monday 6th March 2023 Yesterday was my birthday so I wanted to treat myself to a lovely mani and pedi done by professionals. I read a few reviews on Perfect Nails so I knew what I was getting into. Still, it was not a good experience. 1. Marion: She is the saving grace of this place. Without her, I would have walked out. 2. Angela: She gave me daggers as she worked on another lady. I was thankful she wasn't going to work on me because other customers on Google warned me about her. 3. Willy: Where do I begin? After a few minutes of waiting, Willy surfaced. He was very angry & upset that he now had to work on a customer. Oh, the irony. He sat down, grabbed my feet and pushed & pulled them as he began working. I told Marion about this but she said he wasn't angry. Also, he kept dashing in and out. I offered him a soda to calm him down but he rolled his eyes at me the first time I asked him. I asked him a second time what soda he would like to drink, this time more loudly and with Marion chiming in, he muttered Mountain Dew. After a few sips of this carbonated peace offering, he calmed down a little and handled my feet with slightly less force. He was still angry though. The entire time I was there he never asked me what I wanted for my nails, never made eye contact, never even greeted me. I had to communicate through Marion. He understands English, so that is not the issue. His demeanour is the problem. He did a good paint job on my nails, but because he was rude, rough and nonchalant, he gave me a sore in the cuticle of my right finger and did not do any design on my nails which is what I wanted. When I asked him about it he said my nails were too short. I smiled at this response because the guy right next to him was doing nail art on short nails. This guy's name is Moses. 4. Moses: This man worked on this customer for hours, was quiet, diligent with his work, polite, gave recommendations and did an amazing job! I kept looking at the girl's nails next to me in envy the entire time and wished he was the one working on me and not disagreeable Willy whom I had to coax into a good mood with a soft drink in order for him to do his job without brute force. If you are coming to Perfect Nails, Moses should do your nails. No one else. Your nails get done, but the attitude makes the entire experience, just not worth it. Pay more elsewhere and be treated like a human being.

5.0 out of 5