Reviews

Big Square never disappoints! The food is a solid 10/10, and the customer service is always amazing. A special shout-out to Sam, who served me today! 👏🏽 Despite the restaurant being busy, he was incredibly professional, polite, and communicative. He kept me updated about the slight delay, apologized when necessary, and came back to check whether everything met my expectations. That level of care and professionalism really stood out! Big Square, keep up the great work, and please recognize Sam for his excellent service. I’m a regular customer, and I’ll definitely be back!

5.0 out of 5

I was served by Mitchell, and the customer service was absolutely beautiful 🤗. It was chilly, but her energy was so warm and welcoming. She helped me pick a scrumptious breakfast combo, and I really enjoyed it. I’ll definitely be coming back here 😋

5.0 out of 5

I love how you guys are generous with your fries, The burger is good but additional bacon portion is not with 90kshs and the patty is tough 😮‍💨😮‍💨 The waitress can’t be theone taking orders serving and still mopping the floor ?? The toilets are very dirty But a big thumps up the male supervisor wicliff he is very gentle and kind follows up on guests and orders .but generally I was full ❤️

3.0 out of 5

Great food, great wine, and excellent service! The fried chicken was delicious, and Kebrine made the experience even better with outstanding customer service. Highly recommend BB Square for a relaxing and enjoyable meal

5.0 out of 5

Kebrine is the best waitress I have experienced in a long time in the hospitality industry throughout my experience in Nairobi. She offered the best customer service from the moment I walked in to the end, she was courteous, the etiquette was on point, she helped with the meal selection, the table presentation was top tier, she checked in always to confirm if we needed any more assistance. I would rate the service and experience as 10/10 & I can’t wait to come back with more friends and loved ones.

5.0 out of 5