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Kampala

DHL Service Point

@dhl_service_point in Kampala offers reliable courier services with professional staff and convenient location. #DHLServicePoint #CourierServices

It’s located in a good location and good service

Very friendly and caring staff! Very helpful in a situation that could heve been difficult and expensive for me. They helped me resolve my issues in a very professional and dedicated manner. Thank you all!

Very fast
I actually had forgotten my of at home
I quickly called someone and sent me a soft copy of my valid ID and I was served very fast
Big up

I’m really disappointed with the handling of my shipment. Your staff misrepresented my item as new when it was clearly second-hand, which led to inflated taxes from URA that I still paid on time. I’m now being told there’s an issue with the declared price — an error that was not mine to begin with. Despite fulfilling all requirements, I have still not received my parcel. What’s more concerning is the lack of action from staff, while delays continue and risk attracting unnecessary storage fees, making the shipment even more expensive. This is unacceptable. Basic understanding of platforms like eBay would have prevented this. I need this matter urgently resolved.

Honestly, very disappointed... I mean it's expected... Not the first time they have done to me... They charged me fright fees that equates to the price of my packages... Then once they arrived here in kampala... These guys with Pride, negative vibes and lack of professionism... Charged me again more money claiming taxes and all that...

On top of their bad customer Service waiting for 3hours to just get a tax quotation to clear my taxes... 4 more hours of waiting to just get my package handed to me... Despite paying delivery fee that's probably non-refundable 😏... Use DHL at your own risk... I thought for one they would offer better service after all the money they scammed us in the name of taxes...  How can you charge someone almost 85% of the taxes on a package that's not even worth 10% of the Fees charged... 😑😏😏

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FedEx Head Office

@fedex_head_office in Kampala offers reliable courier services with efficient tracking and centralized pickup. Open weekdays and Saturday mornings. #CourierService #Kampala

Good service was given from Uganda office. When my parcel is received Sri Lanka, cheaters of so called Fedec, tried to earn money by pretending. 😨😨

Get your courier services through here, however you have to exercise patience when dealing with the reception staff, also pricy but great tracking of items and centralised pickup location

Despite charging $104 to ship a 3 kg package to New York, USA, FedEx's services are commendably fast and efficient. While the pricing felt excessive for such a lightweight parcel, their reliability and speed remain impressive. However, there's room for improvement in pricing transparency for a more balanced customer experience.

It was really a great experience. I didn't have to wait at all. Customer care was good and kind. Thanks 🙏

Horrible service. They don’t call up customers to pick packages. Don’t ever pick up phone calls. Even after I paid my taxes and their clearing fees, I personally had to track down the package myself. Don’t believe the ratings saying the service is good.

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