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Ntinda

Faibanet  Unlimited Internet

Faibanet Unlimited Internet offers reliable, high-speed internet services in Kampala, Uganda. Located on Ntinda View Cres, they provide a range of networking solutions to meet diverse needs. #FaibanetInternet

5/5 stars! Faibanet Uganda has been a game-changer for me! Their internet services are fast, reliable, and affordable even for the entry packag (70k). The connection is stable, and I've experienced minimal downtime. The customer support team is responsive and helpful. I've been with them for a while now, and I'm thoroughly impressed.

Worst internet provider. Pay money at your own risk. They are just after your money. They make you pay for a subscription and after that, they don’t pick calls. They lie that someone is coming to install but they never come. They claim to have 24/7 customer support. That’s a lie cause when you send them a message, they don’t respond or work on you. They say 72 hours but honestly they take weeks to install. Very frustrating internet service provider. I suggest you stick to the Airtel and MtN however expensive. Faibanet will frustrate you and you will regret having paid your money.
All their workers just lie and never tell the truth.

I regret having paid my money. Also note, they say they refund but they don’t. Only pay money when you’re willing to let it go. They don’t even deserve one star

WORST SERVICE PROVIDER!!!!!!!!

The internet is incredibly unstable alot of the times. When I game it lags me into oblivion that mobile data is faster and I have to buy that if I wanna play in peace. They even removed their silver subscription so we pay for a higher one and guess what, there was no difference in speed and It even felt worse infact. Why is my airtel data outperforming your wifi in stability. I dont care if its fast if it isnt stable your internet is useless to me. It tells us we get 60 mbps but can that old router you gave us even use all that. We're switching providers, do better

I’ve repeatedly had issues renewing my subscription due to glitches on your website. This happens almost every month and takes far too long to resolve. It’s frustrating to experience the same payment problem over and over. Please fix your payment system — customers shouldn’t struggle to pay for a service they’re trying to use.

Customer care agents are really not professional and when you need help about an issue, they lie and say they will call you back but they never do. I got so frustrated by calling them back all the time.. Literally begging for help for services that I paid for. I had to let them go and subscribe to a better company than Faibanet. Good riddance!!!!

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Kampala

Simba Fiber Africa Limited

@simba_fiber_africa_limited offers top-notch networking services in Kampala, Uganda. With 24/7 availability and exceptional #CustomerService, they ensure reliable internet solutions for all.

"Wow! The service offered by Simba was absolutely amazing! From start to finish, everything exceeded my expectations. The attention to detail, the professionalism, and the overall experience were just top-notch. I am truly impressed and highly recommend their service to anyone looking for quality and reliability. Thank you, Simba, for making this such an awesome experience!" With there incredible specialized agents @savior and @micheal thanks a lot I appreciate for your services and not forgetting agent @Edward on Whatsapp coordinator

I had an amazing experience! The customer care was excellent, and everything was handled so professionally. Special thanks to @agent Elizabeth for her kindness, patience, and top-tier service. She made the whole process smooth and stress-free. I truly appreciate the support.
Highly recommend! Again special thanks to Elizabeth

I’ve had a great experience with this internet service provider. The internet speed is excellent for the price, and I’ve never had buffering issues — even when streaming U.S. content on Netflix with a VPN. Very reliable and consistent service.

I also appreciate their customer support. They respond quickly and are always willing to help. Special thanks to @EDWARD for the outstanding support — very professional, patient, and efficient.

Highly recommended!

Hi Simba Fibre,
Wanted to say big thanks for the awesome customer care! The team member #Rahima was super helpful and sorted out my issue in no time. Keep it up! 😊
#GoodService

Great customer service from Simba Fiber. @Agent Rehema was very supportive and professional while assisting me with my internet speed issue. @Agent Rehema handled it quickly and efficiently. Thank you!

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Savanna Fibre Limited

@savanna_fibre_limited is a leading provider of networking services in Kampala, Uganda, offering 24/7 connectivity solutions. #NetworkingServices #Uganda

I’ve had a great experience with Savanna Fibre. The connection has been reliable, and their customer care team is responsive and patient when you need help. I also appreciate their social media support team quick replies on DM, clear guidance, and they follow up until the issue is sorted. Overall, solid service and support.

Service has been good overall.  There’s room to improve response time during busy hours, but I’m satisfied.

I made payment on 02/03/2026 I was promised installation within 48hrs i believe the 48 hrs have already elapsed but I still don’t have clear communication from the team
Meanwhile before I made payment I had someone following up every time but when the payment was received I guess that was it for them
No one has reached out to me to let me know when installation will be done. I had heard negative reviews about Savannah but I decided to give them the benefit of doubt but they have proved everyone right.
You guys need to do better and take customer complaints as feedback and also follow up with customers when payment has been made
Bottom line I want I refund because I don’t have any more time to wait for your team to do installation I expect that refund on the same number I used to pay

I recently came across several negative reviews about Savanna but decided to give them the benefit of the doubt. Unfortunately, my experience confirmed those concerns.

After making payment, I was promised that my internet connection would be set up within 48 hours. It has now been over two weeks. I have called their support team almost every day, and each time I am told, “tomorrow.” Nothing has changed.

When I requested a refund, I was informed that the refund process would take even longer than getting connected. That was the final straw. For the sake of my peace of mind, I have decided to walk away.

If you are looking for reliable home internet, I strongly advise against Savanna. The negative reviews are accurate, and my experience reflects exactly what others have warned about.

Subject: Unacceptable Service Experience with Savannah Internet

I am writing to express my utmost disappointment and frustration with the service provided by Savannah Internet. Despite numerous attempts to reach out to their customer support, I have been met with denial and a complete lack of clarity on the status of my installation.

The service has been plagued with inconsistencies, and I have been left wondering if I will even receive the service I was promised. The lack of communication and professionalism displayed by your team is unacceptable. It's clear that Savannah Internet is not prepared to deliver the level of service that customers deserve.

The initial contact was particularly egregious - they called me promptly, created my account, guided me through the payment process, and seemed eager to onboard me. But since then, they've gone completely mute. No updates, no follow-ups, nothing. It's as if they've disappeared into thin air.

I caution anyone considering joining Savannah Internet to be aware of the risks. The experience has been a pain in the ass, and I strongly believe that the company is not taking responsibility for its shortcomings.

Given the circumstances, I am requesting a full refund for the services I have not received. I demand that Savannah Internet takes immediate action to address these issues and provide a clear plan for installation and service delivery. Until then, I will continue to share my disappointing experience with others.

Sincerely,
LUBEGA

I am extremely disappointed with the customer service. The follow-up on client payments is very poor and inefficient. One is forced to spend almost an entire day trying to get assistance. Each staff member promises to forward the issue ‘in 30 minutes,’ which turns into hours, and every new person contacted repeats the same response without resolution. This shows a serious lack of coordination and accountability. Based on this experience, I would not recommend this service to others.

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